POOLaide Webinar: Creating Service Magic

Creating Service Magic 

Joshua Koke
Wednesday, March 17, 2021 at 11am MST | 1pm EST 

Register Here!

Covid-19 has impacted us medically, socially, and economically in ways that few of us were ready for. Jobs have been forced to pivot to meet new restrictions and maintaining a competitive advantage remains a  necessity in today’s marketplace. Join Josh as we discuss how we can continue to leverage service experiences to make magic for our guests, even in the time of Covid-19. Together, we will discuss the three keys to creating service magic and explore ideas from other amazing experience stagers.

Outcomes :

  • Discuss the progression of economic value and where recreation fits
  • Benchmark with examples of service experiences from The Walt Disney CompanyTM, StarbucksTM, Southwest AirlinesTM, and more
  • Explore strategies for creating experiences in your organization

Joshua Koke is a national learning and management speaker who believes in bringing sound, practical solutions to organizations looking to maximize their employee engagement and guest service programs. Josh has spent almost twenty years working in the recreation field and has spent time as a Master Instructor Trainer and Water Safety Ambassador for Canadian Red Cross, Instructor Trainer for Lifesaving Society of Canada, and is the Facility Supervisor for Strathcona County’s rural recreation facilities.

A recording will be posted to our YouTube Channel within a week, assuming no tech issues! 

Show Notes

Updated after the webinar airs! 


Updated periodically - keep checking back! 


POOLaide Webinars are 100% free to attend. We don't have corporate sponsors or advertising to pay for the hundreds of hours that go into producing this virtual event (presenters donate their time). 

If the POOLaide Webinars have brought you any value, please consider supporting us by buying merch for as little as one cup of coffee! We're grateful to everyone in our incredible aquatic community.