Frequently Asked Questions (FAQ)

Is this Certified Pool Operator (CPO) class accredited in my area?
Pool & Hot Tub Alliance (formerly National Swimming Pool Foundation) Certified Pool Operator (CPO) certification is accredited in 105 countries around the world.

Alberta: meets training standard
British Columbia: meets training standard (Part 3 - 1, p.14)
Manitoba: exceeds - no training standard
New Brunswick: no training standard, pools not regulated
Newfoundland & Labrador: exceeds - no training standard
Nova Scotia: meets training standard (p.101)
Nunavut & Northwest Territories: exceeds - no training standard
Ontario: meets training standard (Section 6-2)
Prince Edward Island: exceeds - no training standard
Quebec: exceeds - no training standard
Saskatchewan:  meets training standard; approval granted by Saskatchewan Health Authority (SHA) as of February 10, 2022 -  accreditation here ;(click here for background information)

Yukon: exceeds - no training standard

USA: approval list  (current as of June 15, 2022)

How does the online CPO class work?
Please click here for complete details.

Can I transfer class dates?
Yes! Transfers are always FREE! 

How do I know if there's space in the class?
You can't add an item (class) to your cart if it's marked SOLD OUT. 

Do I need experience to take this class?
No. We've had students with zero pool experience participate and be successful on the exam. This is why you take a class - to learn!

Do I need to pre-register?

Do you teach imperial or metric math?
Public classes are metric math unless otherwise specified. Imperial, French and Spanish exams are available on request at least one week prior to a class. Private CPO classes are imperial or metric per client's request.

What is your cancellation policy? 
Cancellations must be received at least one week (7 calendar days) prior to the scheduled start date of a class. Cancellations received less than one week prior will result in the registration fee being forfeited, unless the participant agrees to transfer to a future class date.  

Are classes ever cancelled?
Classes are rarely cancelled. Please contact us if you have concerns about a class date.

Can I pay by cheque?
Yes! Please contact us for details. Spaces are not held without payment, so start the requisition process early to avoid disappointment. 

What should I bring to class?
Paper or notebook, pens/pencils, a traditional calculator (smartphones not permitted for the exam), photo ID, a positive attitude and willingness to learn. 

How long is the certification valid?
The CPO certification is valid for 5 years.

Why is your class two days and other providers schedule three days?
Alberta Health Services (AHS) currently schedules the Certified Pool Operator (CPO) class for three days as they deliver the blended learning, including online Pool Operator Primer (POP) modules.

Is the math hard?
Some students find the math very hard, others find it very easy. This will depend on your personal skills, how often you use math in day-to-day life, and your ability to learn in a group class setting. 

Students will be expected to perform basic functions (multiplication, division, subtraction, addition). All concepts are taught in class. If you are concerned, contact us to discuss your situation further.  

Do people fail the exam? 
Students do fail the exam. Typically this is for one of three reasons: 

  1. Student not following along in class or paying attention (i.e. leaving to take phone calls, answering work emails, gaming, etc.)

  2.  Undisclosed English as a Second Language (ESL) student not asking for extra help

  3. Student with undisclosed learning disability not asking for extra help or accommodation

We want you to succeed on the exam and leave with a better understanding about pools. If you have a specific need that requires accommodation, please contact us in confidence prior to the start of your class, if possible.  

What if I fail the exam?
Students are not required to retake the entire class if they fail the exam, however some do (at no additional cost) as a personal choice. Students can rewrite a different exam up to four times; invigilation fees apply. 

How do I study for the exam?
Please see our CPO Exam Prep page.