Frequently Asked Questions (FAQ)

COVID-19 Update as of April 5, 2020: We are moving forward with rescheduling all April-May-June classes to Fall 2020. Registrants will be contacted by email this week and given the option to complete online training or to defer until in-person classes resume. 

If your pool is currently closed, now is the best time to get ahead on pool operator training. 

Can I transfer class dates?
Yes! This is not a COVID-19 policy: transfers are always FREE! No questions asked because we know life happens. 

How do I know if there still space in the class?
Our website won't let you add an item to your cart if the class is full. The class will show as SOLD OUT. 

Do I need previous experience to take this class?
No. We've had students with zero pool experience participate in the class and be successful on the exam. This is why you take a class - to learn!

Do I need to pre-register?
Yes, we cannot always accommodate walk-in students. Please register early to guarantee your space particularly if a Certified Pool Operator (CPO) certification is required for your job and failure to complete may result in termination. 

Can I pay by cheque?
Yes! Please contact us for details. However, class spaces are not held without payment, so start the requisition process early to avoid disappointment. 

What should I bring to class?
Bring paper, pens/pencils, a traditional calculator (smartphones not permitted during the exam), photo identification, a positive attitude and willingness to learn. 

Why is your class two days and other providers schedule three days?
Alberta Health Services (AHS) currently schedules the Certified Pool Operator (CPO) class for three days as they deliver the blended learning, including online Pool Operator Primer (POP) modules.

Lakeview Aquatic Consultants Ltd. schedules the two-day classroom option in all provinces we service (AB, ON, MB, NL). 

Are classes ever canceled?
Classes are rarely cancelled. Please contact us if you have specific concerns about a class date.

Is the math hard?
Some students find the math very hard, others find it very easy. This will depend on your personal skills, how often you use math in day-to-day life, and your ability to learn in a group class setting. 

Students will be expected to perform basic functions (multiplication, division, subtraction, addition) but all concepts are taught in class - no previous experience is required, If you are concerned, please review our free diagnostic tool and contact us to discuss your situation further. 

Do you teach imperial or metric math?
We are proud to be one of the few Canadian instructors to teach metric math. Imperial exams, as well as exams in French and Spanish are available upon request. Please email in advance for classes outside of Alberta. 

What is your cancellation policy? 
Cancellations must be received at least one week (7 calendar days) prior to the scheduled start date of a class. Cancellations received less than one week prior will result in the registration fee being forfeited, unless the participant agrees to transfer to a future class date.  

Does this class meet pool operator training requirements in my area?
The short answer is that the Pool & Hot Tub Alliance (formerly National Swimming Pool Foundation) Certified Pool Operator (CPO) certification is accepted in most Canadian provinces and 105 countries around the world. The longer answer is please contact us if you are uncertain or have a specific question about your jurisdiction. Alberta approval can be viewed here. 

Is the class available online?
Only part of the Certified Pool Operator (CPO) certification is available online via the Pool Operator Primer (POP). Students complete 8 hours online followed by one day (8 hours) in the classroom for a blended learning (fusion) experience. 

Most of our clients do not find this format meets their learning needs, so blended learning is only recommended in specific situations.

Do people fail the exam? 
Students do fail the exam. Typically this is for one of three reasons: 

  1. Student not following along in class or paying attention (i.e. leaving to take phone calls, answering work emails, gaming, etc.)

  2.  Undisclosed English as a Second Language (ESL) student not asking for extra help

  3. Student with undisclosed learning disability not asking for extra help or accommodation

We want you to succeed on the exam and leave with a better understanding about pools. If you have a specific need that requires accommodation, please contact us in confidence prior to the start of your class, if possible.  

What happens if I fail the exam?
Students are not required to retake the entire class if they fail the exam, however some do (at no additional cost) as a personal choice. Students can rewrite a different exam up to four times; invigilation fees apply. 

How do I study for the exam?
Please see our CPO Exam Prep page. 

How long is the certification valid?
The CPO certification is valid for 5 years.