Frequently Asked Questions (FAQ)

How do I know if there still space in the class?
Our website will not let you add an item to your cart if the class is full. The class will show as SOLD OUT. 

Do I need previous experience to take this course?
No. We have had students with zero pool experience participate in the class and be successful on the exam. This is why you take a course - to learn!

What is the Pool & Hot Tub Alliance (PHTA)?
Effective April 1, 2019 the National Swimming Pool Foundation (NSPF) and the Association of Pool & Spa Professionals (APSP) are merging to form the Pool & Hot Tub Alliance (PHTA)Certification programs are unaffected. Branding for the foreseeable future is a mix of NSPF & PHTA. 

Do I need to pre-register?
Yes, we cannot always accommodate walk-in students. Please register early to guarantee your space particularly if a Certified Pool Operator (CPO) certification is required for your job and failure to complete may result in termination. 

What should I bring to class?
Please bring paper, pens/pencils, a traditional calculator (smartphones not permitted during the exam), photo identification, a positive attitude and willingness to learn. 

Why is your class two days and other providers schedule three days?
Alberta Health Services (AHS) currently schedules the Certified Pool Operator (CPO) class for three days as they deliver the blended learning, including online Pool Operator Primer (POP) modules. Lakeview Aquatic Consultants Ltd. primarily schedules the two day classroom option. 

Are classes ever canceled?
Classes are rarely cancelled. Please contact us if you have specific concerns about a course date.

Is the math hard?
Some students find the math very hard, others find it very easy. This will depend on your personal aptitude, how often you use math in your day-to-day life, and your ability to learn in a group class setting. 

Students will be expected to perform basic functions (multiplication, division, subtraction, addition) but all concepts are taught in class - no previous experience is required or expected.

If you are concerned, please review our free diagnostic tool and contact us to discuss your situation further. 

What is your cancellation policy? 
Cancellations must be received at least one week (7 calendar days) prior to the scheduled start date of a class. Cancellations received less than one week prior will result in the registration fee being forfeited, unless the participant agrees to transfer to a future class date.  

Does this class meet the pool operator training requirement in my area?
The short answer is that the National Swimming Pool Foundation (NSPF) Certified Pool Operator (CPO) certification is accepted in most Canadian provinces and 104 countries around the world. The longer answer is please contact us if you are uncertain or have a specific question about your jurisdiction. Alberta approval can be viewed here. 

Is the class available online?
Only part of the Certified Pool Operator (CPO) certification is available online via the Pool Operator Primer (POP). Students complete 8 hours online followed by one day (8-hours) in the classroom for a blended learning experience.

Most students do not find that this format meets their learning needs, so blended learning is only recommended in specific circumstances. 

Do people fail the exam? 
Students do fail the exam. Typically this is for one of three reasons: 

  1. student not following along in class or paying attention to concepts being taught (i.e. leaving to take phone calls, on phone answering work emails, gaming, etc.)

  2.  student with undisclosed English as a Second Language (ESL) skills not asking for help

  3. student with undisclosed learning disability not asking for help

We want you to succeed on the licensing exam and by leaving with mastery of pool operation concepts. If you have a specific need that requires accommodation, please contact us in confidence at least 48 hours before the start of your course. 

What happens if I fail the exam?
Students are not required to retake the entire course if they fail the exam, however some do (at no additional cost) as a personal choice. Students can rewrite a different exam up to four times; invigilation fees apply. 

How do I study for the exam?
Studying is not required if a student was attentive in class as the exam is open book. However, if you would like to get a feel for the types of multiple choice questions you might encounter, please see Facebook for test questions, including the answer, posted every Tuesday.