Frequently Asked Questions (FAQ)

Is this Certified Pool Operator (CPO) class accredited in my area?
The
Pool & Hot Tub Alliance (formerly National Swimming Pool Foundation) Certified Pool Operator (CPO) certification is accredited across Canada, the USA and 105 countries around the world. P
lease refer to your location below to confirm accreditation - 

Canada
Alberta: meets training standard
British Columbia: meets training standard (Part 3 - 1, p.18)
Manitoba: exceeds - no training standard
New Brunswick: no training standard, pools not regulated
Newfoundland & Labrador: exceeds - no training standard
Nova Scotia: meets training standard (Appendix 2)
Nunavut & Northwest Territories: exceeds - no training standard
Ontario: meets training standard (Section 6-2)
Prince Edward Island: exceeds - no training standard
Quebec: exceeds - no training standard
Saskatchewan:  meets training standard
 (approval granted in 2022) 
Yukon: exceeds - no training standard

USA: approval list (current as of November 15, 2022)

How does the online Zoom CPO class work?
Live attendance on Zoom is required by all class participants. Classes are capped at 22 people. The class is a dynamic learning environment with PowerPoint slides,
 videos, quizzes, and live chat. The 16-hour program is split over four consecutive 4-hour days: three days of instruction followed by one day of testing via Prometric. Participants must have access to a computer, tablet, smartphone or combination of electronic devices with a stable internet connection, sound and camera capabilities. 

Who will be my CPO instructor?
All CPO classes are taught by our founder, Katie Crysdale. Katie has received numerous awards from the Pool & Hot Tub Alliance (PHTA) for high quality instruction. She also sits on the CPO Instructor Assessment Committee, certifying new CPO instructors. Click here to read participant feedback.

When will I receive my CPO textbook? 
For Zoom classes, textbooks are shipped from Alberta via Canada Post or FedEx Ground within 48 hours of registration. You will receive a tracking number via email.

For in-person classes, textbooks are not shipped in advance; all materials are provided on the first day of class. Please contact us to pay S&H if you would like to receive your materials early. 

Can I transfer CPO class dates?
Yes.

Can I switch CPO class participants?
Yes. However this must be done prior to the start of the CPO class; this cannot be done after the class has started. 

Can I book a private CPO class? 
Yes. We offer both in-person and Zoom private CPO classes for a minimum of eight participants. Please contact us for availability. 

How do I know if there is still space available in a CPO class?
You will not be able to add the class to your to your cart and it will say sold out. If a specific class date works best for your schedule, do not wait to register; our classes often sell out. 

Do I need experience to take the CPO class?
No. Many participants with zero pool experience are successful on the CPO exam. This is why you take a class, to learn.

Do I need to pre-register for a CPO class?
Yes. Registration closes before the first day of class or when the class sells out. 

Can I book a space in the CPO class on behalf of someone else?
Yes. Please contact us to provide the name, email address and phone number of the participant if it is different from the payer (credit card holder) or the person who entered the transaction on our website. 

Where do I get the Zoom link for a CPO class?
A welcome email with information - including Zoom link - is sent out to registered participants one week before the start of class, e.g. April 3 for class starting April 10. Please check your the spam/junk/social/promotions folder of your inbox, or contact us if you cannot locate it.  

Do you teach imperial or metric math?
Public CPO classes are metric math. However, Katie will work 1:1 after class with any American participants who wish to also review the imperial formulas. Private CPO classes are imperial or metric, per client's request.

How long is the CPO certificate valid?
The certification is valid for 5 years from the date of your CPO exam. 

What is the process to replace a lost CPO certificate? 
For classes prior to August 31, 2022 please fill out this form. Pool & Hot Tub Alliance (PHTA) staff will email you a PDF copy.

For classes after September 1, 2022 please download your certificate from the Prometric Document Portal using your email address, the password provided to you during class, and CPO exam date.  

How can I verify if my CPO certificate is still valid? 
If you took your CPO class with Lakeview Aquatic Consultants, please contact us

If you took your CPO class with a different provider, please contact the Pool & Hot Tub Alliance (PHTA) by emailing service@phta.org or calling 719 - 540 - 9119. They are open Monday - Friday from 8am - 4pm MST, closed on weekends and US statutory holidays. 

What is the process to recertify a CPO certification?
Please refer to the CPO Recertification Process for more information. 

To register for a recertification, please contact us. Please be prepared to provide a copy of your current CPO certificate if not previously completed with Lakeview Aquatic Consultants. Pool operator courses from other organizations (not PHTA) do not meet the prerequisite for PHTA CPO recertification.  

What time is the CPO class?
Please refer to individual class descriptions for program times. 

Do you offer the CPO Fusion or Pool Operator Primer (POP) program?
We offer this option by request only. Please contact us for more information. 

Is the CPO class available in other languages?
The Pool & Spa Operator Handbook is available in English, French, Spanish, Ukrainian and 
Russian. The Pool Operator Primer (POP) modules are available in English, French and Spanish. CPO exams are available in metric or imperial English, French, Spanish, Ukrainian and Russian. 

Please let us know at registration if you require resources in a language other than English. Textbooks are special order (2 weeks minimum for delivery to your location). POP modules and CPO exams must also be specifically setup in a language other than English. 

What is your cancellation policy? 
Cancellations for CPO registrations must be received at least one week (7 calendar days) in advance of the scheduled start date of a class. Cancellations received less than one week in advance will result in the registration fee being forfeited, unless the participant agrees to transfer to a future class date.  

Are CPO classes ever cancelled?
Classes are rarely cancelled. 

What will I learn in the CPO class?
Please click here to read the 18 topics covered during the 16-hour class or click here to see a sampler video. 

Can I pay by cheque?
Yes. Spaces are not held without payment, so start the requisition process early to avoid the disappointment of your preferred class selling out. Please make cheques payable to Lakeview Aquatic Consultants Ltd. 

What should I bring to CPO class?
Notebook, pen, calculator, photo ID, a positive attitude and willingness to learn.  

Do I need to be in Canada to take the CPO class?
No. Anyone anywhere in the world can participate in a Zoom CPO class if they are fluent in English. Time shifting to your preferred time zone is available for private CPO classes. 

Is the math hard in the CPO class?
Some participants find the math very hard, others find it very easy. This will depend on how often math is used in day-to-day life and the ability to learn in a group setting. Participants
 are expected to perform basic functions: multiplication, division, subtraction, addition. All concepts are taught in class. For any specific concerns, please contact us to discuss further.  

Do people fail the CPO exam? 
Typically 1 in 10 participants does not meet the passing grade of 74% on this CPO exam. This could be for one of several reasons:

  • Participant not following along during class, e.g. leaving to take phone calls, answering emails, texting, gaming, etc.
  • English as a Second Language (ESL) participant not asking for extra help or using language translation app 
  • Undisclosed learning disability, and not asking for extra help or accommodation
  • Lower levels of literacy

Our first priority is always for participants to leave the CPO course with a solid understanding of how swimming pools operate. We also want participants to succeed on the exam. For any specific concerns, please contact us to discuss the situation further.  

What happens if a participant fails the CPO exam?
Participants are not required to retake the entire class if they fail the exam, however some do (at no additional cost) as a personal choice. Participants can rewrite a different CPO exam up to four times; a $50 retest fee applies.